1. What is your platform?
Our platform is a B2B marketplace connecting Korean cosmetics manufacturers with distributors, retailers, and business partners worldwide. We simplify the process of finding quality products and establishing
2. Which brands are available on your platform?
We collaborate with reputable Korean brands offering a wide range of skincare and makeup products, aiming to bring them to global markets
3. How can I register on the platform?
To join, complete the registration form on our website. Once your details are verified, our team will contact you
4. How does product delivery work?
We ship all orders from our warehouse in South Korea via FedEx or UPS to ensure reliable and efficient delivery. Before placing an order, we strongly recommend that you review the import permits and customs regulations of your country. Please note that all customs duties, taxes, and any potential fines associated with the shipment are the responsibility of the buyer. Ensuring compliance with local laws will help avoid delays or unexpected charges during the delivery process.
5. Can I return my order?
Please note that all orders are final and non-refundable after payment is completed. We strongly advise reviewing your order carefully before placing it. This policy ensures accuracy and efficiency in processing your requests. If you have any questions or need assistance before making a purchase, feel free to contact our support team.
6. Is there a minimum order quantity?
Yes, the minimum order quantity is determined by each brand and is available on the product details page.
7. What payment methods do you accept?
We currently accept the following payment methods:
ACH wire transfers for secure bank-to-bank transactions.
Coming soon: PayPal, Payoneer and Wise.
8. How do you ensure product authenticity?
We work directly with manufacturers or their authorized distributors, guaranteeing 100% authenticity of all listed products.
9. Do you offer customer support?
Yes, our customer support team is available to assist you with any inquiries. You can reach us via email, live chat, or phone.
10. How can brands join your platform?
We welcome Korean brands to collaborate with us. Simply submit an application through our website, and our team will review it promptly.
11. Are discounts or special offers available?
Yes, we regularly provide promotions and discounts for bulk buyers. Register on our platform to stay updated on the latest deals.
12. Do you participate in exhibitions or trade shows?
Yes, we actively participate in international beauty trade shows to promote our platform and support our partner brands.
13. Can I sell products purchased on your platform on Amazon or eBay?
Yes, you can sell products purchased from our platform on marketplaces like Amazon or eBay. However, before placing an order, ensure there are no restrictions on the product in the market where you plan to sell. Restrictions may include trademark issues, prohibited items, or special requirements for listing certain categories.
Please note that the buyer assumes full responsibility for any issues that may arise, including legal, regulatory, or marketplace-specific problems related to selling these products.
For assistance or more information on product compliance, feel free to contact our support team.